Privacy policy

1. Who We Are

KITROOM operates the online store at soccerkitroom.com (the "Site"), where we sell soccer jerseys, kits, footwear, and related apparel. In this Privacy Policy, "KITROOM," "we," "us," and "our" refer to the operator of this Site. Our primary contact for privacy-related inquiries is support@soccerkitroom.com.

This policy explains what personal information we collect when you visit our Site or place an order, how we use it, and what choices you have.

2. Information We Collect

2.1 Information You Provide Directly

Category	Examples	When collected
Contact details	Full name, email address, phone number	Checkout, contact forms
Shipping & billing address	Street address, city, state, ZIP, country	Checkout
Order details	Items purchased, size, customisation (name/number), order value	Checkout
Payment information	Card type, last 4 digits (full card data is processed by Shopify Payments or PayPal — we never store it)	Checkout
Communications	Messages sent via email or contact form	Customer support

2.2 Information Collected Automatically

Category	Examples	Source
Device & browser data	IP address, browser type, operating system, screen resolution	Shopify, Google Analytics
Usage data	Pages visited, time on site, clicks, referring URL, session duration	Google Analytics
Ad interaction data	Ad clicks, product views, add-to-cart events, purchase events	Meta Pixel
Cookies & identifiers	Session cookies, analytics cookies, advertising identifiers	Shopify, Google, Meta

3. How We Use Your Information

Processing and fulfilling orders. We use your name, address, and order details to process your purchase, arrange delivery, and send you order confirmations and shipping updates.
Customer support. We use your contact information to respond to questions, manage returns and refunds, and resolve any issues with your order.
Fraud prevention and security. We use transaction data and device information to detect and prevent fraudulent activity and protect our customers.
Analytics and site improvement. We use Google Analytics data (anonymised) to understand how visitors use our Site and identify areas for improvement. No personally identifiable information is sent to Google in this process.
Advertising and remarketing. We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram ad campaigns, and to show relevant ads to people who have visited our Site. This data is processed under Meta's own privacy policy.
Legal compliance. We retain certain transaction records as required by applicable US tax and consumer protection laws.

4. Sharing Your Information

We do not sell your personal information to third parties. We share your data only as necessary to operate our business, with the following trusted service providers:

Third Party	Purpose	Privacy Policy
Shopify Inc.	E-commerce platform — hosts our store, processes orders and payments, stores customer data on our behalf	shopify.com/legal/privacy
PayPal	Payment processing — handles PayPal transactions independently under its own policy	paypal.com privacy
Google LLC	Analytics — provides anonymised website traffic insights via Google Analytics	policies.google.com/privacy
Meta Platforms, Inc.	Advertising — Meta Pixel tracks ad performance and enables retargeting on Facebook and Instagram	facebook.com/privacy/policy
Shipping carriers	Order fulfilment — your name and shipping address are shared with the carrier handling your delivery (e.g., USPS, UPS, FedEx, DHL)	Varies by carrier

We may also disclose your information if required to do so by law, court order, or other governmental authority, or to protect the rights, property, or safety of KITROOM, our customers, or others.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies. Here is a summary of what we use and why:

Cookie type	Purpose	Can you opt out?
Essential	Required for the store to function (shopping cart, checkout session, fraud prevention)	No — required for the site to work
Analytics (Google Analytics)	Tracks anonymised usage data to help us improve the site	Yes — opt out at tools.google.com/dlpage/gaoptout
Advertising (Meta Pixel)	Measures ad campaign performance; enables retargeting on Facebook and Instagram	Yes — manage at facebook.com/adpreferences

You can also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law:

Order data is retained for a minimum of 7 years for tax and accounting purposes.
Customer account data is retained for as long as your account is active. You may request deletion at any time.
Support communications are retained for up to 3 years.
Analytics data is retained in anonymised form per Google Analytics default settings (14 months).

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Regardless of your location, you have the following rights regarding your personal information:

Access. You may request a copy of the personal data we hold about you.
Correction. You may ask us to correct inaccurate or incomplete information.
Deletion. You may request that we delete your personal data, subject to any legal retention obligations.
Opt-out of marketing. If we ever send you marketing communications, you may unsubscribe at any time using the link in the email or by contacting us directly.
Data portability. You may request your data in a structured, commonly used format.

To exercise any of these rights, email us at support@soccerkitroom.com. We will respond within 30 days.

8. California Residents — CCPA

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights in addition to those listed above.

Your CCPA Rights

Right to Know. You may request information about the categories and specific pieces of personal data we have collected about you in the past 12 months, including the sources, purposes, and third parties we share it with.
Right to Delete. You may request deletion of personal data we have collected from you, subject to certain exceptions (e.g., data required to complete a transaction or comply with a legal obligation).
Right to Opt-Out of Sale. We do not sell personal information as defined under the CCPA. No opt-out action is required.
Right to Non-Discrimination. We will not discriminate against you for exercising your CCPA rights. You will receive the same level of service regardless of whether you submit a request.

To submit a CCPA request, email us at support@soccerkitroom.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days.

Categories of Personal Information Collected (Last 12 Months)

CCPA Category	Examples	Sold?
Identifiers	Name, email, IP address	No
Customer records	Shipping address, billing address, order history	No
Commercial information	Products purchased, transaction amounts	No
Internet activity	Pages visited, ad interactions	No
Geolocation data	General location inferred from IP address	No

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@soccerkitroom.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we use. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.